Collecting a DPD parcel at a Post Office: pass, ID and deadline

For a DPD parcel sent to a participating UK Post Office, wait for DPD to confirm it is ready. Take the pickup pass and check whether it calls for photo ID. Post Office’s DPD collection guidance gives a separate ID route if you cannot find the pass.

Find the named branch in the collection message and compare it with the order details. A nearby branch may have a similar name or different opening hours. Check the address and hours before setting out. The Post Office collection page explains which services are available at participating branches.

These are the published DPD instructions for Post Office counters. For a locker or another retailer’s pickup point, read the instructions for the named location.

Post Office states that you have seven days from delivery to the branch before DPD returns the parcel to the sender. Check the arrival event and any collection deadline in your message. If the deadline is close, check the branch’s hours and resolve pass or ID issues before travelling.

For sellers, first establish whether tracking describes arrival at the branch or collection by the recipient. Ask for the latest event and confirm the collection address. If the parcel is already returning, investigate that status before promising the buyer it can still be collected.

See the DPD hub, the tracking help collection or our Royal Mail redelivery guide for a separate carrier’s process.

Sources checked 4 November 2026. Illustrative photograph by Jaggery via Wikimedia Commons. The image was resized by Wikimedia and may be cropped for display under CC BY-SA 2.0.